Privacy Policy

1. Introduction

Billy Aircon ("we", "us", or "our") operates the website https://www.billyaircon.com.sg. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and home address when you enquire about or book our services.
• Service Information: Details about your aircon system, including brand, model, number of units, and location.
• Website Usage Data: Pages visited, time spent on site, browser type, and device information through cookies and analytics tools.
• Communication Data: Messages sent via WhatsApp, email, or phone calls for service enquiries.

3. How We Use Your Information

We use your information to:

• Provide, schedule, and deliver aircon servicing and repair services
• Communicate with you about your service appointments and follow-ups
• Send service reminders when your aircon is due for maintenance
• Improve our website and services based on usage patterns
• Comply with legal obligations

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is limited to authorised personnel only.

5. Third-Party Services

We may use third-party services for:

• Google Analytics: To understand website traffic and usage patterns
• Google Tag Manager: To manage website tracking tags
• WhatsApp: For customer communication (governed by WhatsApp's own privacy policy)

6. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. You can control cookie settings through your browser preferences.

7. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Withdraw consent for data processing
• Request deletion of your personal data

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are typically retained for 3 years for warranty and follow-up purposes.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us:

• Email: info@billyaircon.com.sg
• Phone: +65 9456 0875
• Address: 35 Circuit Rd, Singapore 370035

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.